Welcome to our Support space! Here, you can manage reports, incidents, suggestions, and any concerns related to our services. Our system is designed to ensure a fast and efficient experience, aligned with the highest standards of security and privacy, including HIPAA & SOC2 regulations.
What can you report?
Technical Support and Incidents
Technical issues, errors, or difficulties in using applications and services.
Unplanned events that disrupt or degrade the quality of the service.
Suggestions, Requests, and Complaints
Matters related to customer experience, service quality, or requests for new features or changes.
Security and Privacy Breaches
Events that compromise the confidentiality, integrity, or availability of protected health information (PHI).
How to use the support service?
1
Click the support access button to be redirected to our Freshdesk platform.
2
Fill out the form with the necessary details about your case.
3
An agent will review your request and respond as soon as possible.